Our Work

Led strategic and annual planning for a Fortune 100 insurer for nine years.
Created the first comprehensive strategic plan for one of the largest healthcare delivery systems.
Generated the quantitative basis of a pricing strategy for a global electronic components company with more than 10,000 active SKUs.
Led strategic quality planning for global heavy equipment manufacturer.

Published measures of upward bias in the estimates of poverty and income inequality.
Published new metrics of Medicare financial failure with minimal-necessary remedies.
Implemented significantly revised methods for economy-wide price measurement.
Published papers on the causes and cycles of inflation.
Published papers on the impact of energy policies on employment and prices.
Created a fundamental model for labor mobility in manufacturing.
Developed improved seasonal adjustment methods, including weekly seasonality.
Developed industrial economics framework for the Department of Commerce.
Prepared analysis of pay elasticities and retention of senior military officers and senior executives in the federal government.

Patented a method for complete disaggregation of margins and margin ratios in to sources and causes.
Demonstrated optimal control chart configurations with innovative Mote Carlo simulations.
Reduced mean squared error of sales forecasts for global electronics company.
Published ten papers on measurement errors related to economic indicators.

Cut operational deficiencies by 96% in a Fortune 100 company.
Published eleven chapters in Juran’s Quality Handbook.
Reduced warrantee costs by more than 20% for a heavy equipment manufacturer.
Evaluated and coached improvement of quality staffs and systems at major defense contractor and global technology firm.

Improved product yields for food manufacturer by $10 million.
Reduced excess days by 31% at a major safety-net hospital.
Cut turnaround time by more than one hour at a hospital emergency room.
Reduced errors by a factor of ten for a critical set of federal economic indicators

Improved margins by more than 10% in food and beverage product lines for a large vertically integrated manufacturer and distributor.
Reduced inventory costs by 15% for a medical device company.
Increased productivity by 35 percent through improved techniques and innovative technology in a major federal program.

Radically redesigned the claims system for a major insurer to cut errors by 96%, reduce cycle times for most transactions from 12 days to less than one minutes, and lower unit costs by 40%.
Assisted biologics company in refining its new product introduction process to achieve 10% savings in total lead time.

Improved customer loyalty from 75% to 92% for Fortune 100 company.
Achieved customer retention as high as 98% for the same company.
Grew productivity at an 8% compound annual growth rate for eight years.
Improved profitability of an electronics manufacturer by more than $50 million per year.

Identified new customer segmentation that improved margins by 10% for an insurance portfolio.
Saved $1 million in marketing communications while increasing frequency, reach, and response rates.